Return Policy
1. Eligibility for Returns:
We accept returns for the following reasons:
• Damaged or defective product upon delivery
• Wrong item received
Returns are not accepted for items opened, used, or damaged due to customer mishandling.
2. Return Request Timeline:
• Customers must raise a return request within 7 days of receiving the order.
3. Return Process:
• Email us at support@sangamserenity.com or call +91 XXXXX XXXXX with your order details and reason for return.
• Our team will guide you through the return process.
• The item must be returned in its original packaging with all tags intact.
4. Refund Policy:
• Refunds will be processed within 7-10 business days after receiving the returned product.
• Refunds will be credited to the original payment method.
5. Exchange Policy:
• Exchanges are only available for damaged or defective products.
6. Non-Returnable Items:
• Items that have been opened, used, or damaged by the customer
• Personalized or custom-made items
7. Shipping for Returns:
• If the return is due to our error (e.g., damaged or wrong item), we will bear the return shipping cost.
• For all other returns, customers are responsible for return shipping charges.
Contact Us:
📞 Phone: +91 XXXXX XXXXX
📧 Email: support@sangamserenity.com
